Refund policy
RETURN POLICY
Our aim at the G5A Store is to ensure that you are fully satisfied with the product.
In order to do that, we guarantee a seamless and hassle free return or refund of any first product for whatever reason, within a period of 5 days, from the date of receipt.
However, the product you wish to return must be unused and unwashed. It must be the same condition as you received it, in its original packaging, to be refundable.
Altered, Washed, Soiled or Damaged Product
G5A reserves the right to reject any return request if the product looks used.
Received Incorrect Product
In case you receive a different product from what you ordered, we would exchange the product free of cost if intimated within 5 days on receipt of the product.
Please follow the Return Process steps below to initiate this.
Request For Size or Colour or Design Change
If you have ordered a wrong size/colour/design, it can be returned by placing a Return request on-line within 5 days on receipt of the product. For the correct size/colour/design you will need to place a fresh order.
Return or Cancellation Process
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To process a return or an exchange, please email us at store@g5afoundation.org
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Mention that you would like an exchange or cancellation.
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Mention your full name, Order Number (starting with GS/...) and date of delivery.
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List the items that you would like to exchange, along with the new products you would like in return.
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If you do not want to exchange, mention you would like a cancellation and refund (if you can also mention the reason that would be helpful for us).
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Keep the original products packed in the packaging they came in.
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You may then ship the return product to our address
G5A Foundation for Contemporary Culture
G5/A Laxmi Mills Estate,
Shakti Mills Lane.
Mumbai: 400011
India
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We will send out the new requirements as soon we have received and approved the original products.
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Cancellations for all online payments, you will be refunded within 15 days after receiving the cancelled products.
REFUND POLICY
How Do I Cancel My Order?
You can cancel your order within 24 hours of purchase for a full refund (reflects in 14 business days).
If items have been dispatched, the return process will have to be followed.
Simply email us at store@g5afoundation.org with your order number mentioned in the subject line.
Return Policy:
We have a 5 day return policy.
You will have to bear the cost of sending the items back to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at store@g5afoundation.org
If your return is accepted, we’ll send you a return shipping label, with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at store@g5afoundation.org. Please include your full name and Order # in the subject of the mail.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or different to what you ordered.
Exceptions / Non-Returnable Items
Certain products are non-returnable and their sale is final. This will be mentioned during the purchasing process.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our Returns Address:
G5A Foundation for Contemporary Culture
G5/A Laxmi Mills Estate,
Shakti Mills Lane.
Mumbai: 400011
India
Email: store@g5afoundation.org